Our most popular programs

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Enhancing the Guest Experience

Courses are delivered virtually or on-site by a Learning & Development facilitator.  We provide materials, deliver content, and provide follow-up support.  This series is designed to:

  • Improve guest service scores
  • Increase loyalty enrollments
  •  Drive revenue through up-selling and loyalty
  •  Improve team collaboration and engagement
  • Reduce guest issues and recovery costs
  • Reduce turn-over

Cost for up to 15 participants per one hour session:

$2,800 - 12 virtual sessions

contact us for in-person session pricing

Agenda

January

Engaging Guests Through Connections

Relating with guests to build personal connections of "We Know You"

February

The Five Percent More

Implementing that above-and-beyond service mindset

March

Give 'Em the Pickle

The philosophy of "Yes, I can"

April

Converting an Upset Guest to Lifelong-Loyal

Turning an issue into an opportunity to Win that guest

May

Surprising and Delighting

Creating the memorable guest experience

June

Empowerment

Building the culture of "I own that and will see it through"

July

You Are My Guest

Implementing the guest ambassador program

August

We are Ready for You

Anticipating  and preparing for your guests

September

Leveraging Loyalty & Recognition

Utilizing loyalty programs to exceed service

October

The United Team

Team collaboration and planning that drives a cohesive and  flawless guest-stay

November

The Engaged Guest

Leveraging engagement to drive Social Media, word-of-mouth, and future bookings

December

The Concierge

Creating a destination environment and helping guests feel connected to your service

Enhancing Product Quality


Courses are delivered virtually or on-site by a Learning & Development facilitator. We provide materials, deliver content, and provide follow-up support.


Cost for each participant per session: $150

Minimum of 4 participants

contact us for in-person session pricing

Rooms Excellence

A program designed to build consistency and accountability in room cleaning that drives product quality and operational

efficiency.

Laundry Excellence

A program designed around consistency and attention to detail that supports room excellence through product quality and efficiency.

Public Space Excellence

A program designed to drive exceptionally welcoming public spaces with attention to detail that promotes positive first

impressions.

Leading HOH Operations

A program designed to promote culture and empowerment while focusing on key attributes for leadership success.  

Building an Empowered Team

Virtual Program

Tuition Cost: $300

This program is a series of 4 virtual courses that are available on-demand.


This program is designed to help leaders with initiatives that drive engagement and empowerment.  Implementation drives ownership, morale, and therefore increased guest experience, improved productivity and revenue.

Time Effectiveness


Virtual Program

Tuition Cost: $150

This program is a series of 2 virtual courses that are available on-demand.


This program is designed to help leaders organize their time and obligations to ensure deadlines are met and build a reputation of execution and follow-through.  Learn how to effectively delegate and prioritize.  Work smarter not harder.

Leading Through Chaos


   Virtual Program

Tuition Cost: $150

This program is a series of 2 virtual courses that are available on-demand.


This program is designed to help leaders manage through the daily chaos and remain focused on achieving goals.  By understanding and compartmentalizing time. leaders can be effective in making progress while still effectively managing the daily whirlwind.